Reference

What You Agree To When You Use raden11

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits clear through DANA, OVO, and GoPay to how we handle account disputes.

Account eligibility rulesDANA, OVO, GoPay deposit termsAccount security obligationsDispute and refund processIndonesia-region access conditions
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raden11 What You Agree To When You Use raden11
ACCOUNT STANDARDS

How We Protect Your Account and Data

Data We Collect We collect the information you provide at registration — name, contact details, and your linked e-wallet identity (DANA, OVO, or GoPay). We use this to verify your account, process payments, and keep your session history accurate. We do not sell your data to third parties.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your payment preferences. Analytics cookies help us understand which game categories — like crash games or live table sessions — are accessed most. You can manage cookie preferences in your browser settings at any time.
Account Security Every login triggers an OTP sent to your registered mobile number. We do not store your wallet PIN or payment credentials on our servers. If you notice an unrecognised login, use the account lock option in settings immediately and contact support through live chat.
Data Retention We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. Transaction records — including every DANA, OVO, and GoPay deposit and withdrawal — are kept for audit purposes within the timeframe local rules require.
Your Rights You can request a copy of the data we hold on your account at any time by submitting a request through the Help Centre. You may also request corrections to incorrect details or ask us to close your account. Account closure requests are processed within the timeframe stated in your account dashboard.
Who to Contact for Policy Changes If you believe your account data is inaccurate or you want to update consent preferences, reach us via the email address in your account settings. For urgent matters — such as a disputed transaction or a security concern — use live chat so we can act without delay.
CONTACT PATHS

How to Reach Us About These Terms

Live Chat The fastest path for terms-related questions. Start a live chat session directly from your account dashboard and our team will walk you through any clause that affects your account, deposit method, or withdrawal process. Available around the clock.
Email Support For formal inquiries — including written requests to review account decisions or dispute a transaction — send to our support address shown in your account settings.
Account Help Centre Your account dashboard includes a Help section with full policy documents, step-by-step deposit guides for DANA, OVO, and GoPay, and a request form for account changes. It is the right first stop before reaching out to the team directly.

Terms & Conditions — What You Actually Need to Know

These questions cover what most people want to understand before or after opening an account. If your question is not here, the Help Centre in your account dashboard covers the full policy documents.

Yes. Completing registration and making your first deposit means you have accepted the current terms. If you deposit via DANA, OVO, or GoPay before reading the terms, those terms still apply. We recommend reading them before you fund your account so there are no surprises when a withdrawal or dispute arises.

We will always notify you before a material change takes effect. The notification goes to the contact channel on your account — usually your registered mobile number or email. If you continue using your account after the effective date of the change, that counts as acceptance. We do not apply changes retroactively to completed transactions.

Your deposit will be held for manual verification. Our team will contact you to confirm identity. If the mismatch cannot be resolved, the funds will be returned to the originating wallet. This step protects every account on the platform — it applies equally to OVO and GoPay deposits.

The core terms are the same across Indonesia. However, access to specific game categories or betting markets depends on local law in your region. Certain features may be restricted or unavailable depending on where you are located. Confirm your local eligibility before funding your account.

Each account is for one person only. Sharing login credentials — including your OTP — with another person violates these terms and may result in account suspension. If someone else accesses your account without your knowledge, report it via live chat immediately so we can lock the session and investigate.

Submit a dispute through the Help Centre in your account dashboard, or contact support via email with the transaction reference number. We will review the deposit or withdrawal record — including the wallet transfer log from DANA, OVO, or GoPay — and respond with a decision within the timeframe stated in the dispute policy.

Yes. The terms apply to all game categories available on raden11, including crash games like Crash Fast Lift, sports betting markets like Football Handicap Guide, and live table sessions. Game-specific rules — such as round void conditions — are documented in each game's own rules page, which forms part of the overall terms.

Yes. Submit a data access request through the Help Centre in your account dashboard. We will compile your account data — registration details, transaction history, and session records — and deliver it to your registered contact. The turnaround time is stated in the Help Centre under your account settings.

Account closure requests are submitted through the Help Centre. Once we receive your request, we will process any pending withdrawals back to your registered DANA, OVO, or GoPay wallet before closing. We retain transaction records for the period required by applicable regulations after closure.

The complete terms document is available in the Help Centre inside your account dashboard. It is updated whenever we make a material change, and the effective date is shown at the top of the document. If you cannot locate it, contact our support team via live chat and we will send you a direct link.

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